Refund Policy

Overview

This Refund Policy outlines the circumstances under which Mpaboafie may issue refunds for products or services purchased through our website. By placing an order, you agree to the terms described below.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The product delivered is significantly different from what was ordered
• The product is damaged or defective at the time of delivery
• The service paid for was not delivered as agreed
• A duplicate payment was made in error

Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Change of mind after an order has been processed
• Incorrect delivery details provided by the customer
• Delays caused by third-party courier services beyond our control
• Minor variations in product appearance that do not affect functionality

Refund Request Process

To request a refund, customers must:

• Contact us within 48 hours of receiving the product or service
• Provide proof of purchase and a clear description of the issue
• Submit photographic or video evidence where applicable

Refund Review and Approval

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed using the original payment method or an alternative method, where necessary.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on the payment provider or bank.

Exchanges

Where applicable, we may offer product exchanges instead of refunds, subject to availability.

Contact Us

For refund-related inquiries, please contact us at:

Email: info@mpaboafie.com